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Terms and Conditions

Shipping Information

Welcome to our shipping page! We strive to deliver your favorite perfume oils and skincare products swiftly and securely. Please refer to the shipping rates and free shipping thresholds for your region below:

 

Shipping Rates

 

| Region/               Shipping         Free Shipping

Country                   Cost                     Over

            

Canada (Ontario)$5 CAD            $50 CAD                

Canada (Others). $7 CAD           $75 CAD                

United States      $10 CAD          $100 CAD               

Mexico                  $20 CAD          $200 CAD               

United Kingdom   $15 CAD           $200 CAD               

Emirates                $20 CAD           $200 CAD               

Saudi Arabia         $20 CAD           $200 CAD               

Indonesia               $20 CAD           $200 CAD               

Japan                      $30 CAD           $200 CAD               

South Korea         $20 CAD           $200 CAD               

Singapore              $20 CAD           $200 CAD               

Malaysia               $20 CAD           $200 CAD               

 France                   $20 CAD           $200 CAD               

Spain                     $20 CAD           $200 CAD               

|Italy                       $20 CAD           $200 CAD               

Switzerland          $20 CAD           $200 CAD      

        

Please note that the shipping costs are in Canadian Dollars (CAD).

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Additional Information:

 

- Processing Time: Orders are processed within 1-2 business days.

- Delivery Time: Estimated delivery times vary depending on your location and chosen shipping method.

- Tracking:Orders will include a tracking number once shipped, which you can use to track the progress of your delivery.

- Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

- Return Policy:For returns and exchanges, please refer to our Return Policy Section below

 

We are committed to providing you with exceptional service. If you have any questions or need assistance, please don't hesitate to Contact Us .

 

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Return Policy

At Graabyz, we want you to be completely satisfied with your purchase. If you are not satisfied with your items, our return policy is designed to facilitate an stress-free process. Eligibility for ReturnsTime Frame: Returns must be initiated within 30 days of receipt of your order.  Condition: Products must be unused, in their original packaging, and in the same condition that you received them. Receipt: A receipt or proof of purchase is required to complete your return. Non-Returnable Items : Certain items are exempt from being returned, including:Gift cards ,Discounted or sale items, Any opened or used products.

Return Process Initiate Return: Contact our customer service team at grabachance1@gmail.com with your order number and details about the product you wish to return. Approval: Once your return is approved, you will receive detailed instructions on how to proceed. Shipping: You are responsible for the return shipping costs. It is recommended to use a trackable shipping service or purchase shipping insurance. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Exchanges If you wish to exchange a product, please follow the same steps as the return process. Once we approve your return and it is received, we will process an exchange for the desired item. Damaged or Defective ItemsIf you receive a damaged or defective item, please contact us immediately with pictures and details of the issue. We will arrange for a replacement or a refund at no additional cost to you. Questions? If you have any questions or concerns regarding our return policy, please do not hesitate to contact us atgrabachanse1@gmail.com Your satisfaction is our top priority, and we're here to assist you in any way we can.

Terms and Conditions of Sale

Welcome to Graabyz. By placing an order with us, you agree to the following terms and conditions. Please read them carefully. 1. General1.1. These Terms and Conditions apply to all sales of products by Graabyz through our website.1.2. We reserve the right to update or modify these terms at any time without prior notice. The most current version of the terms will be available on our website. 2. Orders2.1. All orders are subject to acceptance and product availability. 2.2. We reserve the right to refuse or cancel any order at our discretion. 2.3. If an order is canceled, any payment made will be refunded in full. 3. Pricing and Payment3.1. All prices are in Canadian Dollars (CAD), unless otherwise stated.3.2. Payment methods accepted include [list accepted payment methods, e.g., credit cards, PayPal].3.3. Prices are subject to change without notice. The price applicable at the time of purchase is the final sale price.4. Shipping and Delivery4.1. Shipping costs and delivery times are detailed on our Shipping Section Above .4.2. We are not responsible for delays caused by circumstances beyond our control, such as customs clearance or postal service disruptions.5. Returns and Refunds5.1. Our return policy is outlined on our Return Policy  Section above.5.2. Refunds will be issued to the original payment method once the returned item is received and inspected.6. Product Descriptions6.1. We strive to ensure all product descriptions are accurate. However, we do not warrant that descriptions or other content are error-free.6.2. Slight variations in color and texture may occur due to differences in monitor displays and natural product variations.7. Liability7.1. Our liability for losses you suffer as a result of us failing to comply with these terms is limited to the purchase price of the products you ordered.7.2. We are not responsible for any indirect or consequential losses that were not foreseeable to both parties at the time of the sale.8. Privacy8.1. Your personal information is processed in accordance with our Privacy Policy .8.2. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.9. Governing Law9.1. These terms and any disputes arising out of the sale of products will be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.10. Contact Information10.1. For questions about these terms, please contact us at [Customer Service Email].

Privacy Policy

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we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.graabyz.com. 1. Information We Collect1.1. Personal Information: We may collect personal identification information such as your name, email address, mailing address, phone number, and payment information when you place an order or register on our site.1.2. Non-personal Information: We may collect non-personal information such as your browser type, Internet Service Provider, referring/exit pages, and date/time stamps.1.3. Cookies: We may use cookies to enhance your experience. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent.2. How We Use Your Information2.1. To process transactions and manage your orders.2.2. To improve our website and customer service.2.3. To send periodic emails related to your order or other products and services.2.4. To follow up with you after correspondence (live chat, email, or phone inquiries).3. How We Protect Your Information3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.3.2. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.4. Sharing Your Information4.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice.4.2. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.5. Third-Party Websites5.1. Occasionally, at our discretion, we may include or offer third-party products or services on our website.5.2. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.6. Your Consent6.1. By using our site, you consent to our Privacy Policy.7. Changes to Our Privacy Policy7.1. We may update this Privacy Policy from time to time. We will notify you about significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.8. Contacting Us 8.1. If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Email: Grabachance1@gmail.com

Phone: +1 289 -780-8777

Effective Date: This Privacy Policy was last updated on January 20,2025.

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